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Submit questions about subscriptions, connections, and orders through the user panel. Your issue details and replies stay together in one place, making it easier to continue troubleshooting.
Sign in to the relevant account, then open the support ticket page and describe the issue. For questions about an order, data allowance, or refund, submit the ticket from the account associated with that order so the details can be verified. If you’re not signed in, log in first, then open the ticket page.
The user panel is currently the only public support channel. Email and Telegram support are not available on this page; please use the link above to submit your question.
Response times vary depending on the issue, the ticket queue, and the information needed to troubleshoot it; no fixed response time is promised. Check for replies in the user panel after submitting your ticket. If more details are needed, continue in the original ticket to keep the conversation in one place.
Describe what happened and what you’ve already tried. This makes it easier to narrow down the issue than simply saying “it doesn’t work.”
Include your platform, any message shown in the client, the selected region and route type, and when and where the issue occurred. Specify whether you can’t connect at all or whether a particular website is inaccessible after connecting.
You can attach a screenshot of the error and note whether switching routes or changing your local network makes a difference. For setup steps, see the Guides.
Include your plan, order status, payment method, and any data allowance or validity details shown in the panel. If your status hasn’t updated after payment, attach the order record and a screenshot of the payment result.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. See current prices on the Plans page.
This service offers a 30-day money-back guarantee. To request a refund, include your request and the relevant order details in the ticket so they can be verified. You don’t need to repeatedly test your connection to submit a request.
Refund eligibility is subject to the Terms of Service. Check the original ticket for updates.
Keep error messages, order status, and relevant settings visible in screenshots. Before sending, hide sensitive information such as passwords, subscription links, access tokens, and payment credentials. Support does not need your account password or your full subscription link to troubleshoot.
You can create an account without an email address; just use a username and password. Keep your account details safe. Check ticket replies in the user panel—email notifications aren’t required. If the issue persists, share the latest symptoms and test results so troubleshooting can continue from the existing record.
Describe the issue and attach relevant screenshots. Hide sensitive information before submitting.
For instructions on importing, connecting, or routine maintenance, see the User Guide. To check your current exit IP, visit the My IP page. If the page’s guidance doesn’t match what you’re seeing, describe the difference in your ticket.